Terms and Conditions of Use

TeaserMe Tecnologia LTDA

Welcome to TeaserMe! These Terms and Conditions of Use (“Terms”) set out the rules for accessing and using the TeaserMe Platform, including the website www.teaserme.com, automation and chat commerce systems via WhatsApp, and the other services offered by TeaserMe Tecnologia LTDA (“TeaserMe”). By accessing or using any of these services, you agree to these Terms. Please read them carefully before proceeding.

These Terms must be read together with the TeaserMe Privacy Policy.

1. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• TeaserMe: TeaserMe Tecnologia LTDA, enrolled with the CNPJ under No. 52.948.839/0001-50, with its registered office at Instituto Caldeira, Tv. São José 455, Navegantes, Porto Alegre/RS, CEP 90.240-200.
• Platform: the set of systems, software, APIs, automation flows, and chat commerce tools developed and operated by TeaserMe, including integrations with WhatsApp Business API and messaging channels.
• User or Customer: a natural or legal person who contracts, accesses, or uses TeaserMe’s services, and who may or may not be a Subscriber.
• Subscriber: a Customer that has an active contract with TeaserMe, with a current monthly plan.
• Services: solutions for automating customer service, sales, and support via WhatsApp and other chat channels, including flow creation, integrations with ERPs and third-party systems, and conversation management.
• WhatsApp Business API: Meta’s official platform for businesses, accessed by TeaserMe in its capacity as a Meta Tech Provider.

2. Adhesion and Acceptance

By contracting, accessing, or using any TeaserMe Service, the User declares that they have read, understood, and fully accepted these Terms, as well as applicable Brazilian law.

BY USING THE SERVICES MADE AVAILABLE, THE USER ACKNOWLEDGES AND ACCEPTS ALL TERMS OF THIS INSTRUMENT.

If you do not agree with these Terms, do not access, contract, or use TeaserMe’s services. If you have any questions, contact us at contato@teaserme.com.

3. About TeaserMe and Its Services

TeaserMe is a chat commerce and customer-service automation platform, operated as an official Meta Tech Provider. Through the Platform, companies in different segments can automate sales, customer service, and support processes directly on WhatsApp and other messaging channels.

The main services offered include:

• Customer service and SAC automation via WhatsApp Business API
• Creation and management of conversational flows with artificial intelligence
• Integration with ERP systems, payment platforms, and other software
• Assisted sales and self-service via chat
• Reports and conversation management

TeaserMe acts exclusively as a technology provider and is not a party to the commercial relationships established between Customers and their respective end users.

4. Registration and Access to the Platform

4.1 User Obligations

The User undertakes to provide only true, complete, and up-to-date information at the time of registration and throughout the term of the contractual relationship. The User is solely responsible for the consequences arising from the provision of incorrect or outdated information.

4.2 Access Credentials

Access credentials to the Platform (login and password, API tokens, integration keys) are personal and non-transferable. The User is responsible for keeping them confidential and for all activities carried out using those credentials. Any suspected misuse must be reported immediately to TeaserMe at contato@teaserme.com.

4.3 Suspension and Termination of Access

TeaserMe reserves the right to suspend or terminate the User’s access to the Platform, without prior notice, in the following cases:

• Violation of these Terms or of applicable law
• Default for a period exceeding 30 days
• Improper, fraudulent, or bad-faith use of the Platform
• Carrying out activities that compete with TeaserMe’s using the Platform
• Provision of false or incorrect information

5. Conditions of Use of the Services

By using TeaserMe’s Services, the User agrees to:

• Use the Platform exclusively for lawful purposes and in accordance with Brazilian law
• Not perform acts that damage, overload, or impair the operation of the Platform
• Not use automated systems (bots, scrapers, scripts) for unauthorized access
• Not reproduce, copy, modify, or distribute any TeaserMe content or technology without prior written authorization
• Comply with Meta’s Terms of Use (WhatsApp Business API) and those of other integrated platforms
• Not send, through the Services, illegal, offensive, discriminatory, or defamatory content, or content that violates third-party rights

The User is solely responsible for the content of messages, campaigns, and flows configured on the Platform, and is fully liable for any violation of third-party rights or of applicable law.

6. Plans, Pricing, and Payment

6.1 Available Plans

TeaserMe offers different subscription plans, with prices, usage limits, and features available on the website www.teaserme.com. Plans may include a fixed monthly fee, charges based on conversation volume, or charges based on completed transactions, as specified in the contract.

6.2 Adjustment

Plan prices may be adjusted annually, upon prior notice to the User of at least 30 days. Adjustments will follow applicable inflation indexes (IGPM/FGV or equivalent) or will be defined in a specific contract.

6.3 Default

Failure to pay on the agreed dates may result in:

• Temporary suspension of access to the Platform after 5 days of delay
• Deactivation of the account after 30 days of default
• A late-payment penalty of 2% on the outstanding amount, interest of 1% per month, and monetary adjustment based on the IGPM/FGV
• Inclusion in credit-protection agencies, where applicable

6.4 Cancellation with Minimum Term

In contracts with a minimum term, early cancellation entails a penalty of 50% of the remaining balance of the contracted period, unless otherwise provided in the specific contract.

7. Intellectual Property

All rights in the TeaserMe Platform, including software, algorithms, flows, interfaces, trademarks, logos, content, and technical documentation, are the exclusive property of TeaserMe Tecnologia LTDA.

Contracting the Services does not imply assignment or transfer of any intellectual property right to the User. The User is granted only a non-exclusive, revocable, and non-transferable license to use the Platform during the term of the contract.

The User is expressly prohibited from: reproducing, modifying, sublicensing, reselling, reverse engineering, or creating derivative works based on the Platform, without TeaserMe’s prior written authorization.

TeaserMe may use the User’s name, logo, and trademark in its portfolio and promotional materials, unless the User expressly objects.

8. Responsibilities and Limitations

8.1 TeaserMe’s Responsibilities

TeaserMe undertakes to use its best efforts to ensure the availability, security, and proper operation of the Platform, but does not guarantee uninterrupted availability or the absence of failures.

TeaserMe is not liable for:

• Interruptions or failures arising from maintenance, updates, or external factors (including unavailability of Meta/WhatsApp APIs)
• Improper use of the Platform by the User
• Content created or sent by the User through the Services
• Indirect damages, lost profits, or consequential damages arising from the use or inability to use the Platform

8.2 User’s Responsibilities

The User is fully responsible for the content of communications sent through the Platform, for LGPD compliance in relation to their end users’ data, and for compliance with Meta’s usage policies and those of other integrated platforms.

9. LGPD and Privacy

The processing of personal data carried out by TeaserMe in connection with the Services is governed by the TeaserMe Privacy Policy and by the General Data Protection Law (Law 13.709/2018).

The User, as controller of their end users’ personal data, is responsible for obtaining the necessary consents and for fulfilling the obligations provided for in the LGPD in relation to the processing of such data.

10. Compliance, Anti-Corruption, and Labor

The User declares that they are aware of and comply with applicable law on anti-corruption (Law 12.846/2013), money laundering, and other compliance rules.

The User undertakes not to employ child labor or labor under conditions analogous to slavery in their activities, in accordance with Brazilian law.

11. General Provisions

These Terms constitute the entire agreement between the parties with respect to the use of the TeaserMe Platform, prevailing over any prior communication or agreement, except for a specific contract executed in writing.

TeaserMe reserves the right to update these Terms periodically. Changes will be communicated at least 15 days in advance and will take effect on the date indicated. Continued use of the Platform after that date implies acceptance of the changes.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The parties elect the courts of the Judicial District (Comarca) of Porto Alegre/RS to settle any disputes arising from these Terms, waiving any other venue, however privileged it may be.

These Terms are governed by the laws of the Federative Republic of Brazil.

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TeaserMe Tecnologia LTDA
CNPJ 52.948.839/0001-50 · contato@teaserme.com · www.teaserme.com
Instituto Caldeira, Tv. São José 455, Navegantes, Porto Alegre/RS