Featured case study
Porto Alegre Bus Terminal Case Study
Urban mobility with digital sales and automated customer support on WhatsApp
Porto Alegre Bus Terminal turned WhatsApp into an operations channel: half of sales are already digital, customer support runs almost entirely with AI, and the in-person team dropped from 12 to 4 agents without losing control. Real-time dashboard for tickets, refunds, and revenue.
of digital sales via WhatsApp
customer support automation
support agents (down from 12)
real-time management
The challenge
The terminal needed to scale ticket sales and customer support without adding counter staff. Queues, peak hours, and repetitive questions consumed capacity that should go to complex cases.
The solution
With TeaserMe, the operation started selling tickets directly on WhatsApp, with integrated checkout and AI answering trip status, schedules, and refund policies. The dashboard centralizes tickets, refunds, and revenue in real time.
Results
Half of digital sales already happen via WhatsApp. Customer support runs with 92% automation and the in-person team dropped from 12 to 4 agents, maintaining full operational control.